Our customers are like family! We are so proud and thankful to have such wonderful clients that are satisfied with the work they have received from Ortus Exteriors. Here’s what our loyal customers have been saying!
“Ortus did an absolutely amazing job on our backyard project and pool update!! After our first meeting with Miles Humphries, the owner, we knew that he was the person we trusted to do the job. We wanted someone with a high standard of excellence for their work along with the experience and vision to make it better than we could imagine. Our family LOVES the updated pool, and the entire space feels transformed. We look around and can't believe it is our backyard.
Miles sat down and went through a highly detailed estimate with us, line by line, before we started and there were no surprises as the project progressed. If anything, he and his crew went above and beyond the work listed in the estimate to make sure the project turned out so well. He also provided fantastic computer generated images of what the project would look like when it was finished. It was really helpful to visualize what the space would look like and got the whole family excited about it.
We felt confident that everything was done with safety and quality in mind. I always felt like Miles and Mark, our job foreman, did things the way they would have done it for their own families. They were careful to make sure permits were handled properly and things were done the right way. When we had to make a change to the original plan due to city regulations, Miles and Mark both spent a lot of time to come up with an alternate plan that we ended up loving even more than the original. They were always flexible when we had questions along the way and it was clear that their goal was for us to love it when they finished.
We felt very comfortable with their crew working around our house and every person on the job clearly took pride in their work. They took great time and effort to cut and lay each stone. There was really an art to making it all look beautiful. Experience definitely made a difference. The installation of our arbor involved cutting a hole in our roof to secure a beam. It rained that afternoon and Miles drove to our house from across town just to be certain that it wouldn't leak. The crew had left it in good shape, but it was so nice to know Miles was on top of things and cared about making sure things were secure.
To us, going in our backyard feels now feels like going on vacation. We had very high hopes and expectations for the project and Ortus exceeded them. They delivered truly great customer service and an exceptional final product!”
Holly and Tony Martin; Richardson, TX.
“Ortus Exteriors installed a beautiful pool and back yard oasis for our family, at a price we could afford. We loved working with the owner, Miles, and his staff...they truly care about their customers and quality of work. I would recommend Ortus for any back yard project. They are able to turnkey whatever you imagine...That's what they did for us!! This is our first summer with our new pool and back yard...we love it...and don't ever want to leave it!!
A Satisfied Customer from Plano, TX.
“Extremely happy with the custom pool, deck, and built in grill by Ortus Exteriors. This is the second pool Ortus exteriors has built for me. The quality and attention to detail on the design is fantastic, and the ability to work with the owner to customize your project to fit your needs was important as well. Ortus uses high quality materials and equipment and warranties the work. The commitment to service and always being responsive by the owner Miles Humphries was another reason I went with them to build another pool. I would highly recommend Ortus Exteriors to build your custom pool projects.”
“I had 2 pools and a backyard arbor built by Ortus during my 15 years in Dallas. Quality was excellent. When warranty work was needed, Miles was quick to respond. Great design skills were also appreciated and visuals of future pools displayed with excellent software.”